{"xsrfToken":"a7b9f60ae8eac340324e931042a31354a8ee1cff_lout","branding":{"id":"2","key":"ns","name":"Numinix Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ed367ce2-d743-4264-b9eb-1e8388f7401c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjUzNjUwNS1mNGViLTQ5Y2QtODBmMS04MzRiYmQ0MDRiYzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkMzY3Y2UyLWQ3NDMtNDI2NC1iOWViLTFlODM4OGY3NDAxYyI6WyJyZWFkIl19LCJleHAiOjE3MzY4ODc2MDcsIm5iZiI6MTczNjg4NzAwN30._E3JaAB1sN3j_SLIfSwsoLD0J3FRilCqO6RxTEjcuao&client=c2536505-f4eb-49cd-80f1-834bbd404bc4&mode=fit","logoId":"ed367ce2-d743-4264-b9eb-1e8388f7401c","isLogoAvailable":true,"helpCenterTitle":"Numinix Support Portal","sharedPortalName":"Numinix Support","userInitialAnnouncementHeader":"Welcome to the Numinix Support Portal","userInitialAnnouncementMessageWiki":"<p>Office and Support hours are 10am-6pm PST, Monday to Friday. We'll do our best to offer support outside these hours.</p>\n<p>If Customers can't access your Website, you can also open a ticket with your hosting provider outside of Numinix office hours.</p>\n<p>For instructions on how to use this portal, watch this video; <a href=\"https://www.youtube.com/watch?v=Nqd-bemIzLE\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Numinix Support Tickets </a></p>","translations":{"en-US":{"helpCenterTitle":"Numinix Support Portal","sharedPortalName":"Numinix Support","announcementHeader":"Welcome to the Numinix Support Portal","announcementMessage":"Office and Support hours are 10am-6pm PST, Monday to Friday. We'll do our best to offer support outside these hours.\n\nIf Customers can't access your Website, you can also open a ticket with your hosting provider outside of Numinix office hours.\n\nFor instructions on how to use this portal, watch this video; [Numinix Support Tickets | https://www.youtube.com/watch?v=Nqd-bemIzLE] ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#338ca1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/483c68e0-5d9c-4b31-9bb0-1512f9ae27be/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjUzNjUwNS1mNGViLTQ5Y2QtODBmMS04MzRiYmQ0MDRiYzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ4M2M2OGUwLTVkOWMtNGIzMS05YmIwLTE1MTJmOWFlMjdiZSI6WyJyZWFkIl19LCJleHAiOjE3MzY4ODc2MDcsIm5iZiI6MTczNjg4NzAwN30.CBY64ufubZGoPXXQO6ApVj2DTPUev2pFhc76wZuZCi8&client=c2536505-f4eb-49cd-80f1-834bbd404bc4&height=300&mode=fit","bannerMediaApiFileId":"483c68e0-5d9c-4b31-9bb0-1512f9ae27be","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ns","projectId":14400,"serviceDeskId":2,"name":"Numinix Support","description":"<p>If you are already signed in you can view your open tickets by clicking the requests icon in the top right of your screen.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"10","name":"Request Support","descriptionHtml":"","callToAction":"Request Support","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":12827,"iconUrl":"https://numinix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12827","groups":[7],"key":""},{"id":"23","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":13557,"iconUrl":"https://numinix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13557","groups":[],"key":""},{"id":"9","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"<p>Having trouble with a system?</p>","icon":12838,"iconUrl":"https://numinix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12838","groups":[],"key":""},{"id":"15","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":12831,"iconUrl":"https://numinix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12831","groups":[],"key":""},{"id":"14","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer JIRA.</p>","icon":12825,"iconUrl":"https://numinix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12825","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Create a Support Ticket"}],"orderMapping":{"7":[10],"2":[9,10,15],"6":[14,15]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjUzNjUwNS1mNGViLTQ5Y2QtODBmMS04MzRiYmQ0MDRiYzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNDQwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY4ODgyMDcsIm5iZiI6MTczNjg4NzAwN30.oNTWrVYCUVJd3FuTm5T7UWJUU4RYoVIL-xa11Rh2GjA","targetCollection":"upload-project-14400","endpointUrl":"https://api.media.atlassian.com","clientId":"c2536505-f4eb-49cd-80f1-834bbd404bc4","tokenDurationInMins":20}},"reqCreate":{"id":10,"projectId":14400,"form":{"name":"Request Support","descriptionHtml":"","callToAction":"Request Support","intro":"<p>Get assistance for general IT problems and questions.</p>","instructions":"","icon":12827,"iconUrl":"https://numinix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12827","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Blocker","selected":false,"children":[]},{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"3","label":"Major","selected":true,"children":[]},{"value":"4","label":"Minor","selected":false,"children":[]},{"value":"5","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10","calendarParams":{"firstDay":0,"date":"2025-01-14T12:36:47-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjUzNjUwNS1mNGViLTQ5Y2QtODBmMS04MzRiYmQ0MDRiYzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNDQwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY4ODgyMDcsIm5iZiI6MTczNjg4NzAwN30.oNTWrVYCUVJd3FuTm5T7UWJUU4RYoVIL-xa11Rh2GjA","targetCollection":"upload-project-14400","endpointUrl":"https://api.media.atlassian.com","clientId":"c2536505-f4eb-49cd-80f1-834bbd404bc4","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=numinix","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a7b9f60ae8eac340324e931042a31354a8ee1cff_lout","baseUrl":"https://numinix.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://numinix.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c2536505-f4eb-49cd-80f1-834bbd404bc4","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"23040097ffb749f18db5161eae82c305","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}